We put together a list of our most Frequently Asked Questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at firstname.lastname@example.org or call us at 421 (902) 202 660 Monday through Friday 9AM to 5PM Central European Time. We are happy to answer all questions you may have!
How can I order Sacred Geometry products?
You can order online, via our secure website, or you can call us to place a phone order at 421 (902) 202 660 Monday through Friday 9AM to 5PM Central European Time.
Do you ship internationally?
Yes, we currently ship internationally! Below is a list of all the countries we ship to. If you do not see your country listed below, feel free to email or call us and ask about your specific one.
Andorra, Argentina, Australia, Austria, Bahama, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cuba, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Saudi Arabia, Seychelles, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom (Great Britain), United States of America, United States Minor Outlying Islands, United States Virgin Islands.
What is the shipping policy?
Orders ship within 1-2 business days. Occasionally, orders will take longer depending on gemstone availability. We will notify you if this is the case with your order.
Orders are shipped via registered mail service (tracking available). All US and Canada orders must ship to a physical address, please do not use a PO Box as your shipping address.
How much is shipping?
The cost of shipping will vary depending on the weight of the items. Exact shipping costs are shown in the basket.
Why does my piece look different than the picture on the website?
All of the gemstones and crystals we use in our jewelry are natural and come from the Earth. Due to this, the size, color and pattern (striations, mixing of colors, rutiles etc.) of the beads will vary from piece to piece. However, the slight variance in your beads will in no way comprise the energy and quality of your piece.
Can I check the status of my backorder online?
Yes! You can log into your SGC account on our website and check any backorder messages.
What forms of payment do you accept?
We recommend you checkout using PayPal and then enter your credit card information. We accept Visa, Mastercard, American Express and Discover.
Is my credit card safe?
Yes, we make every effort to protect your online information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure.
Can I return or exchange merchandise?
Request details by emailing at email@example.com and provide us with either your order number or invoice number and a description of the item you wish to return. You will be credited for the cost of the merchandise.
Items must be returned to:
Orgon Trade s.r.o.